Thu 23rd May

List of available services at Tunis International Airport

Information desk
Reception and orientation stands are available in the different parts of the airport open to the public. The reception staff can inform the travelers and accompanying persons on their flight, on the transports, the businesses or the formalities to be carried out. Do not hesitate to call on them.
ATMs, banks, exchange
Holders of international credit cards (Visa, Mastercard) or cards issued by Tunisian banks have the possibility of withdrawing money from ATMs at the airport 24 hours a day. These ATMs distribute banknotes in Tunisian Dinars (TND). The airport post office also has a ATM. Several banks and financial institutions have a kiosk at the airport to carry out your exchange operations and / or your banking transactions. Opening times of these establishments vary, but currency exchange is available at any time.

See also the customs guide

See also the exchange rates observed at the airport

VIP Lounges
Several lounges / VIP lounges are offered to travelers seeking comfort and tranquility while waiting for their flight. Access is restricted to business and first class passengers of certain airlines, those with an access card or those paying the entrance fee. Various services are offered such as wifi, snack bar, television and international press.

Salon Tunisair Espace Privilège: located after police control this lounge offers a bar and catering as well as internet access. It is open to 1st and business class passengers from Tunisair, Air France, Lufhtansa, Emirates, Qatar Airways, Egyptair, Royal Air Maroc, Turkish Airlines, Alitalia, Air Algeria and Royal Jordanian.

AVS lounges: AVS lounges in public or bonded zones (arrivals and departures) are accessible to members and holders of various subscription and access cards.

Tunisia has several 4G operators selling SIM cards without subscription (<3 €, US $) and 4G USB keys for cheap and fast internet access on your PC, tablet or phone. These SIM cards are available and can be activated in several shops of the airport and in particular in the shops of Orange Tunisia, Ooredoo and Tunisie Telecom. The terminal also has several free public WiFi accesses (limited free connection time) and a connection area in the lounges / VIP lounges.
Stores and duty free shop
Many shops are available in the airport, both in the international duty free zone and in the main departure and arrival halls. Books, international press, souvenirs, crafts, ready-to-wear, postcards and stamps, telephony and electronics, perfumes, alcohols and tobaccos, duty free Heinemann, are all products offered to travelers and their companions.

Read warning on Duty Free purchases (in French)

Post office
To send your letters, postcards and parcels, for your purchases of stamps and for the reception and the sending of money orders, the post office of the international airport of Tunis-Carthage is open 24/24 and 7/7. An ATM machine allows you also to withdraw cash. 
Airport Post Office: Tel: (+216) 70729401, Fax: 71750169 
Hours: Monday to Sunday 24 hours 
Poste-Parcel Agency: Postal Complex (sorting center area, outside the airport), Boulevard Mohamed Bouazizi (formerly 7 November), 2035 Tunis Carthage. 
Tel: (+ 216) 71 940 578/71 940 578 
Hours: Monday to Friday: 08h - 17h30, Saturday: 09h - 12h15 
Police & security
Tunis Airport is constantly concerned about the safety of passengers and aircraft. The airport police station is listening to all travelers. Security guards also ensure compliance with international standards. You can call on them to report any activity that you think is suspicious. In addition, we remind you that leaving an unattended baggage can lead to its destruction and to prosecution against you. 
You can contact the border police at Tunis-Carthage airport at the following numbers:
(+216) 71 574 000/71 780 859
Luggage wrapping

In order to reinforce and protect your baggage from shocks, theft or scratches, a paid luggage wrapping service is available near the check-in desks at Tunis-Carthage Airport. This service is offered to passengers at the fixed price of 5 Tunisian dinars per packed baggage.

Call center
Information on departures, arrivals, delays and other informations can be obtained by calling the airport by telephone: (+ 216) 71 848 000/71 115 800/70 102 100
Luggage scales
Airlines flying to or from Tunisia each impose a different baggage allowance. It is important that each traveler complies with it, or else the payment of excess baggage fees can be significant. It is therefore recommended to weigh your luggage before going to the airport. It is however possible to weigh them on the scales available in the check-in area to lighten them if necessary.
Cabin baggage
Each company has its own baggage policy. Most of the time, luggage weighing more than 32kg is forbidden. In addition, the maximum size of luggage should not exceed 158cm (height + width + length). Any off-size baggage may incur additional charges or be refused by the company. Like baggage traveling in the hold, cabin baggage must be of a maximum size and weight. Some passengers try to board other items than those validated at check-in. They expose themselves to the refusal of embarkation of these baggage or to the payment of excess baggage in addition to delaying the takeoff to the detriment of all the travelers.
Last minute tickets
Passengers who have not had the time to buy their tickets or have missed their flights have the option to purchase a ticket at the airport (at generally higher rates). Correspondents of different travel agencies can offer these services.
Prayer rooms
Prayer rooms are available in both terminals.
To ensure the comfort of its travelers and visitors, Tunis Airport offers a medical service (doctors on call, first aid and ambulances) for health emergencies (public hall, arrival area). In addition, a pharmacy is located on the 1st floor of the main public hall. It is open from Monday to Friday from 8h to 19h30 and from Saturday to Sunday from 8h to 17h.
Baggage disputes
In case of lost, stolen or damaged baggage carried by travelers, you can go to the litigation office located near the baggage claim area.
Bars and restaurants
The airport has bars / restaurants operated in public areas of different terminals and in bonded area / boarding area. You can eat there or consume various drinks, sodas or mineral waters. Fast food (sandwiches) is also available 24/24.
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